Team and Service
1. Introduction
COOPER CHAT Inc is committed to delivering high-quality AI-powered chatbot services while ensuring transparency, accountability, and professionalism in our operations. This policy outlines our team structure, service commitments, and customer support procedures.
2. Our Team
Our team consists of experienced professionals in artificial intelligence, machine learning, customer support, and software development. Key team areas include:
- AI Development Team: Focuses on refining chatbot capabilities and machine learning models.
- Customer Support Team: Provides real-time assistance and resolves client concerns.
- Integration and Implementation Team: Assists businesses in deploying and customizing our AI solutions.
- Security and Compliance Team: Ensures data protection and compliance with legal and ethical standards.
3. Service Offerings
COOPER CHAT Inc offers a range of AI-driven chatbot solutions tailored to different business needs, including:
- Automated Customer Support: AI chatbots that handle customer queries efficiently.
- E-commerce Assistance: Enhancing online shopping experiences through AI-guided interactions.
- Enterprise Solutions: Custom chatbot integrations with existing CRM and business tools.
- Multilingual Support: AI-driven language processing for global communication.
4. Service Commitment
We are dedicated to delivering reliable, high-quality AI chatbot solutions. Our commitments include:
- Ensuring a 99.9% uptime guarantee for chatbot availability.
- Providing timely updates and improvements based on user feedback.
- Offering real-time support and troubleshooting assistance.
- Maintaining strict security measures to protect user data.
5. Customer Support Policy
We offer 24/7 customer support to address any issues or inquiries. Our support channels include:
- Live Chat: Instant assistance via our website.
- Email Support: Responses within 24 hours for general inquiries.
- Technical Assistance: Dedicated support for chatbot deployment and troubleshooting.
6. Compliance and Security
COOPER CHAT Inc adheres to global data privacy regulations, including GDPR and CCPA. We employ advanced security protocols to safeguard user data and ensure compliance with ethical AI standards.
7. Updates to this Policy
We reserve the right to update this policy to reflect changes in our services or industry standards. Any modifications will be communicated via our website.
8. Contact Information
For inquiries regarding our team and service policies, contact us at: COOPER CHAT Inc
53 Columbia Ave, Newark, NJ 07106-2101
Website: cooper-chat.com