We want you to be fully satisfied with your purchase from COOPER CHAT Inc. If you’re not happy with your order, we’re here to help. Please read our policy carefully.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, undamaged, and in original packaging.
- Items marked “Final Sale” or custom-made are non-refundable.
2. How to Request a Return
To start a return, contact us at 📧 [email protected] with:
- Your order number
- Reason for the return
- A photo (if the item is damaged)
We’ll respond within 1–2 business days with return instructions.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or shipped in error.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Refund Processing
Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
- Original shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
If you received a damaged or defective product, please contact us within 7 days of delivery.
Include clear photos of the issue, and we will either send a replacement or issue a full refund.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or credit card again.
- Contact your bank or payment provider.
- If it still hasn’t arrived, email us at [email protected] and we’ll help resolve it.
7. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
