Thank you for shopping with COOPER CHAT Inc. We are committed to delivering your orders efficiently, securely, and on time. Please review our shipping policy below.
1. Order Processing Time
- All orders are processed within 1–3 business days after your payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
Domestic Shipping (U.S.):
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | 1–3 business days |
International Shipping:
- Delivery times vary by destination and customs clearance.
- Most orders arrive within 7–21 business days.
Note: Delivery timeframes are estimates and not guaranteed.
3. Shipping Fees
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered for qualified orders or promotions (see homepage or product banners).
4. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via the link provided or through your account dashboard.
5. Customs, Duties & Taxes (International Orders)
- Customers are responsible for any customs fees, import taxes, or duties imposed by their country.
- COOPER CHAT Inc is not responsible for delays due to customs processing.
6. Wrong or Incomplete Address
Please ensure all shipping information is correct before submitting your order.
- Orders returned due to incorrect/incomplete addresses will require additional shipping fees to resend.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at 📧 [email protected].
We will work with the shipping carrier to resolve the issue or help you file a claim.
8. Contact Us
If you have any questions about your shipment, please contact us:
COOPER CHAT Inc
📍 53 Columbia Ave, Newark, NJ 07106-2101
📧 Email: [email protected]
📞 Phone: +1 681-690-3868
